Returns & Refunds

Sold by Red Mountain Running LLC. Questions: hello@sandstonepace.com.

Made to order

Every item is printed after you order it, so we do not accept returns or exchanges because you changed your mind, ordered the wrong size or color, or no longer want the item. Please use the size guide on each product page (including the Bella+Canvas 3001 and Comfort Colors 1717 charts) and email us before you order if you have a fit question. We reply within one business day.

If something is wrong

If your order arrives damaged, defective, or misprinted, or if the package is lost in transit, we will make it right at no cost to you — usually a free reprint and reshipment, or a refund, depending on the issue and what you prefer.

Please email hello@sandstonepace.com within 30 days of delivery (or within 30 days of the estimated delivery date, if the package never arrived). Include your order number and the email you used at checkout, a short description of the problem, and a clear photo of the issue (for damage, defects, or misprints).

We will reply within one business day, file a claim with our fulfillment partner, and keep you posted until it is resolved. You do not need to send the item back to us for a quality claim.

Refunds

If we issue a refund, it goes back to the original payment method. Stripe processing time can add a few business days before it appears on your statement.

Returned packages

If a package comes back because of an address problem or because it was unclaimed, we will email you. We can often reship it; new shipping charges may apply. Please answer promptly.